The Avalon Bookings Manager  system has enabled me to achieve better planning and allocation of our kennel runs than when we ran a manual diary.  What’s more, we no longer have to worry about missed or double bookings ”

Rod Maconochie, Proprietor, Spatchcock Kennels - Gloucestershire

The Company Background

Spatchcock is a busy and successful boarding kennels run by Rod and Penny Maconochie. They are helped by two loyal and hard working assistants. Licensed for 55 dogs they have been established for 10 years and have gained an excellent reputation due to their care and friendliness.

The Business Need

When the business started they were able to manage the bookings and invoicing administration process using a paper based diary and card index system. As the business has grown they were finding it increasingly difficult to manage the administration aspects of their business as efficiently as they would have liked, so the possibility of using a computer based booking and invoicing system was given some consideration. 

The Solution

Avalon gave Spatchcock a demonstration of their Resource Manager software programme called -Bookings Invoicing and Customer Database.

Having seen other products they were able to judge that this would meet their needs very well. They liked the ease of use with Avalon Bookings Manager  because none of the people who would use the system are computer experts. It was agreed that Avalon would work closely with Spatchcock during the implementation of the system  to ensure that it did the job they required.

            The Result

Now that every one is familiar with Avalon Bookings Manager , Spatchcock find that they are able to plan their bookings and kennel run allocation much better than when just relying on their old diary system.  This gave them no real concept of how long a dog was booked in. To do this they charted bookings on graph paper.

Avalon Bookings Manager  provides the information they need quickly and easily.  In addition, over bookings are avoided, so they now have the double benefit of reduced administration time and much greater efficiency.

Of equal importance to Spatchcock is having quick    access to the customer database which is central to    Avalon Bookings Manager.  Full details of the owner, their dogs and their bookings history is easily accessible. This is an important part of providing the quality service that ensures a high level of repeat business.

Rod Maconochie says  “I am very pleased with my  Avalon Bookings Manager  system and with the support I have had from the team at Avalon. It is a system I can certainly recommend to other kennels”

Their slogan is “SPATCHCOCK KENNELS - WHERE DOGS ASK TO COME BACK”. Having  worked with them during the software installation we can quite see why they have such a loyal customer base.

For more information about Spatchcock please contact Rod Maconochie on 01285 7407772